Subject: Language Test - virendra sharma
From: virendra sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 05:23:34 -0500

Foreign Language
Screening Test

Name

virendra
sharma    /  (91) 6398818890    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

how may i help you sir/madam?

what type of design are you looking for?

what type of features are you want?

what is your approximate budget?

how to pay this amount- loan or cash?

Please describe your
Background (Personal, Educational, Professional) - 50 - 100 words

As you can know my name is virendra sharma, i have done b.tech
from BBD university, Lucknow and i have one year experience in teaching at BCM
college & six months experience in claim processing at CXC info tech pvt
ltd. Noida where i worked with other executives to process US healthcare
benefits claims.

What according to you is the difference between
good and great customer service?

Good customer service is not
beyond customers need which is something like displays an normal act of action
while great customer service is something beyond the customers need which makes
customer amaze.

In 5 sentences please explain what makes you the
right candidate for customer service job.

I
experienced work under pressure with calm and i know how to manage time and i
have great analytical skills which makes me more smart to solve a problem and
last not the least i have great communication skills.

In 200 - 300 words
please describe how has e-commerce changed the expectations of a consumer for
service from retailers

In today's world is struggling with this
pandemic situation e-commerce has done great job because customers easily
reached to the website and place the order without going out and this gives
safety and time saving opportunity to the customers.

E-commerce has fastest delivery and more payment options which facilitate the
customers.

To meet customer need the e-commerce service build loyalty between customers and
producers.