Subject: Language Test - Swati Bhatia
From: Swati Bhatia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 05:15:36 -0500

Foreign Language
Screening Test

Name

Swati
Bhatia    /  (91) 7210375158    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

First of all, I will greet him and then ask him
about his need and requirements.

Then I will explain him about the core benefits of the car accordingly... core
benefits like mileage, speed, quality etc.

I will also ask him if he would like to drink something or not.

Then I let the customer decide a  and probe him more to know the requirement
better.

I will ask him about the budget and which brand he is looking while
purchasing.

Please describe your Background (Personal,
Educational, Professional) - 50 - 100 words

My name is
Swati Bhatia, I live in East Delhi.

I have a total experience of five and a half years as a Customer Representative
in Bharti Airtel Limited. My role is to solve customer queries and to provide
them with a solution over the email. I used to send more than 50 emails in a
day.

I have completed PGDM from NIET College in 2015 and also a commerce graduate
from Delhi University.

I believe in hard work and good performance, I am passionate towards my role and
responsibilities and I love to sing .

What according to you is the difference between
good and great customer service?

Good Customer Service defines
the customer is satisfied with the service and his requirements are met .

On the other hand, great customer service implies that customer is delighted
with your services and products which makes him a brand loyalist.

In 5 sentences please explain what makes you the
right candidate for customer service job.

I consider
myself right candidate as I have the preoccupied knowledge of the process and I
have faith in myself that I will act as an improved asset for your organization.

I am passionate about my responsibilities and will adapt accordingly as per the
process/situations.

I am hard worker and motivated.

I am better at memorize things and with the right knowledge I will handle the
complex query very well.

I am open to learn as nobody is perfect and there always a room for
improvement.

In 200 - 300 words please describe how has
e-commerce changed the expectations of a consumer for service from
retailers

E commerce means buying and selling of goods and
services electronically which means customer no longer have to wait for hours to
make a purchase . They get wide variety of products and there are certain things
which are important for customer i.e. Fair price, good service, good product and
worth which he can easily get through e-commerce as it is faster buying process,
flexible for customers , they are getting price and product comparisons
.