Subject: Language Test - Masroof Alam
From: Masroof Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 05:00:59 -0500

Foreign Language
Screening Test

Name

Masroof
Alam    /  (011) 9990849884    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

(1) Hi My name is Masroof Alam. What's your
name?

(2) May I ask why you are thinking about buying a new car?

(3) Who is going to drive the vehicle most of the time and for what purpose
(business,pleasure.family)

(4) What is your budget to buy a car?

(5) Do you want to buy in installment or cash?

Please describe your
Background (Personal, Educational, Professional) - 50 - 100 words

My name is Masroof alam. I put up in Delhi at Mohan garden.
about my qualification I did schooling from Government Boys senior secondry
school and I have compeleted my graduation from Delhi University in 2017. About
my work experience I have 1 year experience in Jindal Intellicom as an associate
Chat process.

What according to you is the difference between
good and great customer service?

Good and great service can
make all teh diffrence to your bottom line.Most of the business focus on
customer service see an increase in revennue as a result. In good service you
will just do thing which is your role but great service you will ask the
customer what do you want so that we will sugest you the best and help the
customer delightful.

In 5 sentences please explain what
makes you the right candidate for customer service job.

(1) I have
Good communication skill.

(2) I am a good listener.

(3) I have ability to understand the customer desire which can help to resolve
the query very fast.

(4) Cusromer engagment is really important in customer service.

(5) I have also 1 year experience to resolve their queries.

In
200 - 300 words please describe how has e-commerce changed the expectations of a
consumer for service from retailers

The biggest impact eCommerce
has had on customer shopping habbit is that consumer can shop from anywhere,
anytime. They no longer have to wait until store hours to make a purchase. While
the Ability to research and shop online has been around for a while, mobile has
taken eCommerce to the next lavel because shopers can use at any point during
the sales circle.

You can see there are lot's of eCommerce who is doing great now a days. Example
Amazon and flipkart they are running their business so fast and growing as well.
Customer can exchange the things if he/she does not like the product so this is
very easy way to purchase the product and some time company provide offers and
all that and as well as sales to the product. eCommerce has change business life
style sales man does not go any where he just need to creat a profile in
company.