Subject: Language Test - Sandeep Sharma
From: Sandeep Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 04:57:42 -0500

Foreign Language
Screening Test

Name

Sandeep
Sharma    /  (+91) 9871584009
/ [email-masked]

Please answer in grammatically
correct ENGLISH the following situation: You are working for a car company as
sales representative. You have a visitor in showroom who wishes to purchase a
car. What 5 questions would you ask the visitor to determine what would be a
good choice for that customer?

First of all we will welcome
the customer and make customer much familiar with us so that customer will be
comfortable to share his requirement. Then we would ask the customer

for purpose and uses to buy a car. Would they want to buy a commercial or
personal car. We will also confirm with the customer is there any specific model
you are interested in. We will also confirm the features they want in there new
vehicle. We will also confirm there planning to pay cash or finance the
car.

Please describe your Background (Personal,
Educational, Professional) - 50 - 100 words

As you know
my name is Sandeep Sharma and i am working with BPO sector from last 5 years. I
have done my intermediate qualification from CBSE board. I have 5 year of
experience with different organizations. My hobbies are make new friends and
learn new things. Rest of my resume i love to cook food for my friends and
nearest one.

What according to you is the difference between
good and great customer service?

We can define good customer
service as we provide customer requirement to them and give them satisfaction.
But in great customer service we earn there loyalty too.

In 5 sentences please
explain what makes you the right candidate for customer service job.

As I know in customer service first we have to sympathize them.
Then we have to listen to the customer to know problem. Them we have to
empathize to the customer that we are here to help them and we will surely
resolved there issue as soon as possible. In last according to process we will
resolve the issue and share the feedback with customer and will try to satisfy
them.

In 200 - 300 words please describe how has
e-commerce changed the expectations of a consumer for service from
retailers

In today's generation we all know that this an
online generation where E Commerce platform or we can say online shopping is
grooming every day. A big number of customers are doing online shopping and they
are also satisfied with this platform.

For the offline consumer who are doing shopping through retailers, we can change
there thought and expectations regarding e- commerce through several points.

As in retail shopping customer have to visit to the retailers and if they are
not satisfied in there first shop then they have to visit to another shop.

In this process they waste lots of time and energy. But in online shopping the
whole shop there hands they can choose, they can select and shop with in few
minutes. In online shopping they save there visit charges and more important
they save there time.

In offline shopping if customer want to buy clothes and mobile they have to
visit different shops to buy them but in online shopping they can buy both
things through a single platform.

In offline shopping they can get limited offers and discounts but in online
platform they will get discounts new schemes.

In offline market there is no refund policy but in online shopping customer get
easy to return and refund policy. They can also exchange the product easily.

In offline shopping most of the payment should be done through cash only but in
online platform you can pay cash, card, net banking and the best thing in online
shopping payment you can get EMI options too in some selected products.

The most important thing is customer service and customer satisfaction, and they
will get it in only online platform where customer executive is available to
help them.

So as per the above few points we will try to change the expectations of
consumer for service from retailers. If they will know the value of time and
extra expenses of money then they will definitely come to e-commerce platform
and shop happiness.