Subject: Re: Live Chat Window Customisation
From: Saurabh Dadu <[email-masked]>
To: "Weibrecht, Karen (AE/GVM)" <[email-masked]>, Kieran Harris <[email-masked]>, Chris Barnes <[email-masked]>
Cc: "Joshi, Pooja (AE/GAM)" <[email-masked]>, Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, 'ashwinee' <[email-masked]>
Date: Wed, 4 Nov 2020 09:53:35 +0000

Hi Karen,

We will do a soft launch test starting tomorrow with English agents and limited Arabic resources. We will

I am waiting for Rest API config to push leads to the database of Chris's agency.

I will update you shortly.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Weibrecht, Karen (AE/GVM) <[email-masked]>
Sent: 04 November 2020 3:20 PM
To: Kieran Harris <[email-masked]>; Saurabh Dadu <[email-masked]>; Chris Barnes <[email-masked]>
Cc: Joshi, Pooja (AE/GAM) <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; 'ashwinee' <[email-masked]>
Subject: RE: Live Chat Window Customisation

Hi Saurabh,

Besides the pending agent references, can you please advise status re tomorrows softlaunch?

Thanks

Karen

From: Kieran Harris <[email-masked]>
Sent: 03 November 2020 13:11
To: 'Saurabh Dadu' <[email-masked]>; Weibrecht, Karen (AE/GVM) <[email-masked]>; Chris Barnes <[email-masked]>
Cc: Joshi, Pooja (AE/GAM) <[email-masked]>; 'Deeksha Dadu' <[email-masked]>; 'Ashish Dabral' <[email-masked]>; 'ashwinee' <[email-masked]>
Subject: RE: Live Chat Window Customisation

Hi Saurabh

Audi New cars is also activated, please let us know if its showing up for Audi English?

Used car will only be pushed live when you are ready.

Thanks

Kind regards / شاكرين لكم على حسن تعاونكم / Viele Grüsse

Kieran Harris
Web and IT Department

TheProject Media & Advertising
South Africa
Tel: +27-11-646-06-16
Mail: [email-masked]<mailto:[email-masked]>
Web: theproject.co.za<http://theproject.co.za>

On Nov 3, 2020, 11:03 +0200, Chris Barnes <[email-masked]<mailto:[email-masked]>>, wrote:

Hi Saurabh,

The Live Chat tag has been published across all VW domains. We’ve also hidden it from our side within the admin dashboard.

Please can you confirm that everything is working correctly on your end?

After which we can begin testing on specific pages – URLs to follow.

Kind regards,

Christopher Barnes   |   Web and IT

[email-masked]<mailto:[email-masked]>      +27116460616<tel:27116460616>

From: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 2, 2020 2:30 PM
To: Chris Barnes <[email-masked]<mailto:[email-masked]>>; 'Weibrecht, Karen (AE/GVM)' <[email-masked]<mailto:[email-masked]>>
Cc: 'Joshi, Pooja (AE/GAM)' <[email-masked]<mailto:[email-masked]>>; 'Kieran Harris' <[email-masked]<mailto:[email-masked]>>; Deeksha Dadu <[email-masked]<mailto:[email-masked]>>; Ashish Dabral <[email-masked]<mailto:[email-masked]>>; 'ashwinee' <[email-masked]<mailto:[email-masked]>>
Subject: Re: Live Chat Window Customisation

Hi Chris -

Please go ahead, but please double check on your website URLs to make sure Chat Window is not visible.

We don't want to push any additional Tags on our side in the Code.

Saurabh Dadu

LiveSalesman

India: +91 120 4332621 x 17

US: 1 240 949 2437

Cell: +91 9810175203

________________________________

From: Chris Barnes <[email-masked]<mailto:[email-masked]>>
Sent: 02 November 2020 5:51 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; 'Weibrecht, Karen (AE/GVM)' <[email-masked]<mailto:[email-masked]>>
Cc: 'Joshi, Pooja (AE/GAM)' <[email-masked]<mailto:[email-masked]>>; 'Kieran Harris' <[email-masked]<mailto:[email-masked]>>; Deeksha Dadu <[email-masked]<mailto:[email-masked]>>; Ashish Dabral <[email-masked]<mailto:[email-masked]>>; 'ashwinee' <[email-masked]<mailto:[email-masked]>>
Subject: RE: Live Chat Window Customisation

Hi Saurabh,

Sorry to be a pain – the agency is just standing by for our go-ahead so just need quick confirmation from you on the below (all live chat on the VW domains will be paused/hidden when the tag is published on our side).

Kind regards,

Christopher Barnes   |   Web and IT

[email-masked]<mailto:[email-masked]>      +27116460616<tel:27116460616>

From: Chris Barnes <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 2, 2020 11:59 AM
To: 'Saurabh Dadu' <[email-masked]<mailto:[email-masked]>>; 'Weibrecht, Karen (AE/GVM)' <[email-masked]<mailto:[email-masked]>>
Cc: 'Joshi, Pooja (AE/GAM)' <[email-masked]<mailto:[email-masked]>>; 'Kieran Harris' <[email-masked]<mailto:[email-masked]>>; 'Deeksha Dadu' <[email-masked]<mailto:[email-masked]>>; 'Ashish Dabral' <[email-masked]<mailto:[email-masked]>>; 'ashwinee' <[email-masked]<mailto:[email-masked]>>
Subject: RE: Live Chat Window Customisation

Hi all,

Just confirming that our central agency said this morning that they’re ready to publish the tag across all markets.

@Saurabh, please confirm that from your end all the chat windows, icons, popups, etc will be hidden for now? In this way the central agency can publish the tags for you to test and check and then we can go ahead with displaying the chat boxes on specific URLs only.

Kind regards,

Christopher Barnes   |   Web and IT

[email-masked]<mailto:[email-masked]>      +27116460616<tel:27116460616>

From: Kieran Harris <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 2, 2020 11:17 AM
To: Chris Barnes <[email-masked]<mailto:[email-masked]>>; 'Weibrecht, Karen (AE/GVM)' <[email-masked]<mailto:[email-masked]>>; 'Joshi, Pooja (AE/GAM)' <[email-masked]<mailto:[email-masked]>>; Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Cc: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>; Ashish Dabral <[email-masked]<mailto:[email-masked]>>; 'ashwinee' <[email-masked]<mailto:[email-masked]>>
Subject: Re: Live Chat Window Customisation

Ok thank you, we will push live tomorrow then and update Bahrain to your new one

Kind regards / شاكرين لكم على حسن تعاونكم / Viele Grüsse

Kieran Harris
Web and IT Department

TheProject Media & Advertising
South Africa
Tel: +27-11-646-06-16
Mail: [email-masked]<mailto:[email-masked]>
Web: theproject.co.za<http://theproject.co.za>

On Nov 2, 2020, 11:13 +0200, Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, wrote:

Hi Kieran,

Thanks for your message. We do see that you've implemented the script, and we can view the traffic.

For Bahrain as well the code would need to be changed.

Also, please wait till the evening, before pushing the code on other websites, as we may need to add another variable to track website, and language in the code. My dev guys are just discussing this. Give us a few hours.

Saurabh Dadu

LiveSalesman

India: +91 120 4332621 x 17

US: 1 240 949 2437

Cell: +91 9810175203

________________________________

From: Kieran Harris <[email-masked]<mailto:[email-masked]>>
Sent: 02 November 2020 2:37 PM
To: Chris Barnes <[email-masked]<mailto:[email-masked]>>; 'Weibrecht, Karen (AE/GVM)' <[email-masked]<mailto:[email-masked]>>; 'Joshi, Pooja (AE/GAM)' <[email-masked]<mailto:[email-masked]>>; Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Cc: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>; Ashish Dabral <[email-masked]<mailto:[email-masked]>>; 'ashwinee' <[email-masked]<mailto:[email-masked]>>
Subject: Re: Live Chat Window Customisation

Hi Saurabh

We have enabled Live chat onto the arabic site, we see its blank which is good.

Can you confirm that its setup correctly? If so we will push to all Audi sites

https://ar.audimiddleeast.com/

H<https://ar.audimiddleeast.com/>ere are the URLs needed for now, in the file is the specified language that must load per url.

We have left out Bahrain as they have their own version of your platform.
Please make sure all pages in these URLs load the chat.

Thanks

Kind regards / شاكرين لكم على حسن تعاونكم / Viele Grüsse

Kieran Harris
Web and IT Department

TheProject Media & Advertising
South Africa
Tel: +27-11-646-06-16
Mail: [email-masked]<mailto:[email-masked]>
Web: theproject.co.za<http://theproject.co.za>

On Oct 28, 2020, 13:43 +0200, Kieran Harris <[email-masked]<mailto:[email-masked]>>, wrote:

Web: theproject.co.za<http://theproject.co.za>