Subject: Language Test - Amit Sharma
From: Amit Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 04:42:56 -0500

Foreign Language
Screening Test

Name

Amit
Sharma    /  (91) 9818438855    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

Q1.What is your budget?

Q2.Which segment are you looking for?

Q3.May i know your fuel choice?

Q4.May i know your running per day?

Q5.Which colour you prefer?

Please describe your Background
(Personal, Educational, Professional) - 50 - 100 words

My name is
Amit Sharma. I am putting up in Ghaziabad. I am a graduate in Science stream
from CCS University, Meerut. I have experience of 7 years.

I had started my career with Tech Mahindra as a Back End Customer associate. I
have been worked with Igate, Ela Woman and IndiaMART.

What according to
you is the difference between good and great customer service?

1.Respond to the customer emails within minutes.

2.You are on the phone with a customer and another customer walks in your
office. You tell the person on the phone to hold for one moment, you greet the
customer in front of you and quickly assess their needs.

3.Customer asks you a question  and you don't know the answer, tell them you
recognize their time is valuable and offer to either put them on hold or to give
them a call right back.

In 5 sentences please explain what
makes you the right candidate for customer service job.

I have
experience in customer service more than 6 years. I quickly recognize the
customer question and provide the right solution. I am a learner to enhance my
skills. I work as a team with colleagues. I am open to take
feedback.

In 200 - 300 words please describe how has
e-commerce changed the expectations of a consumer for service from
retailers

Consumer shopping habits have changed drastically
over the last few years thanks to the explosion of e-commerce. Where shopping in
a store was once the predominant way to shop, online shopping is quickly
becoming a preferred way to shop for consumers around the globe. e-commerce is
the driving factor behind this shopping evolution. The biggest impact e-commerce
has had on consumer can shop from anywhere, anytime. They no longer have to wait
until store hours to make a purchase. While the ability to research and shop
online has been around for a while, mobile has taken e-commerce to the next
level because shoppers can use the device at any point during the sales
cycle.