Subject: Language Test - Neha Biroria
From: Neha Biroria <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 04:36:53 -0500

Foreign Language
Screening Test

Name

Neha
Biroria    /  (+91) 7289822612    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

What is budget of customer?

What are the features he/she needs in the car?

Preference of Diesel,petrol,or cng?

What would he prefer in size of car that is he needs semi sedan,sedan,hatch
back, suv?

What is the payment mode of the customer?

Please describe your
Background (Personal, Educational, Professional) - 50 - 100 words

I have done my graduation from ihm, hamirpur & after that I
persuade pgdm in hr & marketing from abs,noida.

After that I worked with a software solutions company as a customer care
executive for 2 years and after that due to some family issues I have to switch
to freelancing work.i worked as a freelancer video editor for more than a
year.

Personally I'm a very extrovert person with skills of making good connection
with people.i also like to travel alot.i like to dance as well as it helps me to
keep my mood happy.

What according to you is the
difference between good and great customer service?

The
difference is very thin in both the service as good customer service is handling
client with the given guidelines but in contrast great customer service is
putting an individual effort to understand the need of customer & providing
the resolutions.

In 5 sentences please explain what makes you the
right candidate for customer service job.

I have a
diverse working experience.

I have managed the clients in my previous work.

I try to empathize with situation and work accordingly.

I like to interect with people.

I'm an extrovert which helps me to connect with people more easily.

In
200 - 300 words please describe how has e-commerce changed the expectations of a
consumer for service from retailers

The expectations of customer
are changing with the changing trends in social life.the customers now look for
a great product with minimal price or affordable price as there are many
retailers who might provide them a good product in low price.so customer is more
likely to go for that retailers who have good product and great discounts or a
great offers.