Subject: Language Test - Arjumand Yousuf
From: Arjumand Yousuf <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 04:33:34 -0500

Foreign Language
Screening Test

Name

Arjumand
Yousuf    /  (+91) 9650033247    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

1. Can you tell me have you choose any particular
model or not?

2. Are you looking for a second hand car or brand new?

3. What is your budget for buying a car?

4. What all features you are looking in a car?

5.  Would you like to buy a car on cash or

finanace.

Please describe your Background (Personal,
Educational, Professional) - 50 - 100 words

I did my
Gradutaion in 2011, after that I came to Delhi and started my career with V
solution as customer care associate. I worked there for three years. Then I
joined Mattsen kumar as quality analyst, I work there for 18 months.

Then I joined Silverskills and work there for 3 years. Due to Covid 19 I lost my
job.

What according to you is the difference between
good and great customer service?

the main difference between
providing “good” customer service and delivering “great” customer
service is that, in the former, you are probably only barely keeping your
customers satisfied; while in the latter, you are not only keeping them
satisfied  you are also keeping them loyal!

Good customer service is something not beyond customers imaginations. Customer
gets his kind of service which is expected from an organisation, but customer
had something more in his / her mind in terms of getting service. Good service
is something which displays an normal act of world.

While great customer service is something going beyond customers imaginations.
Going an extra mile and getting that “ Wow “ factor inside the customer.
It's an act which makes an customer amaze.

In 5 sentences please
explain what makes you the right candidate for customer service job.

1. "Because I have the experience and expertise in the area of
customer support that is required in this position."

2. I'm a very motivated worker.

3. I'm fast learner and I'm not new to customer service.

4. I can handle customers queries on call, over chat and on mail as
well.

In 200 - 300 words please describe how has
e-commerce changed the expectations of a consumer for service from
retailers

Today, 76% of adults shop online.

Ecommerce has become the norm in today’s world and has revolutionized the ways
in which people shop. Consumers have come to expect ease and convenience from
online retail interactions, even for traditionally offline.

As ecommerce and technology undergo rapid change, customer expectations are also
transforming. Brands looking to build a loyal customer base must understand how
online shopping has altered the customer experience at each touchpoint.