Subject: Language Test - Amit Kumar Pandey
From: Amit Kumar Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 04:17:47 -0500

Foreign Language
Screening Test

Name

Amit Kumar
Pandey    /  (110096) 8127071701    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

1) "Hello, welcome to ABC motors, I'm Amit and
you might be?". Once the customer confirmed his/her name then, Great, nice to
meet you, Saurabh. What brings you here?

2) Do you know which car you're interested in? or Is there any specific model
you are interested in?

3) What are the top 5 features/things you'd love to see in your new vehicle?

4) Who is going to drive the vehicle most of the time?

5) Are you planning to pay cash or finance the vehicle & What is your
timeline?

Please describe your Background (Personal,
Educational, Professional) - 50 - 100 words

My name is
Amit. I am born and brought up in Gorakhpur. I am currently graduating from
SMU-DE. I have a total experience of 2.3 years. In my last job, I was working
for a gaming organization as a CCE. It was a blended process and I was handling
player's queries over e-mails, chats, IB & OB calls.

What according to
you is the difference between good and great customer service?

The basic difference between good and great customer services
is that in both you're making your customer satisfied. But, in great customer
service, you're giving something extra to the customer which is beyond his/her
imagination.

A common example of good customer service is that the customer e-mails you and
you respond to him within 20-24 hours. While in the latter, you responded to the
customer within a minute or two.

In 5 sentences please explain what
makes you the right candidate for customer service job.

1) Work
under pressure.

2) Time management.

3) Always eager to learn new things.

4) A good team player.

5) Good listening skills.

In 200 - 300 words please describe
how has e-commerce changed the expectations of a consumer for service from
retailers

Previously, people came into the stores with
little knowledge or no knowledge about the product and they totally relied on
the retailer salesperson who will further advise him/her about the product. But
today, the consumers are doing their own research about the product to get the
maximum value of their money which they are going to spend.