Subject: Language Test - Rohit Gupta
From: Rohit Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 04:12:18 -0500

Foreign Language
Screening Test

Name

Rohit
Gupta    /  (91) 9711961607    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

1. What kind of a card would like to purchase
?

2. What will be the price range to buy a Card ?

3. What qualities need in his Car ?

4. Model of the Card want to purchase.

5. Features need which car want to buy

Please describe your Background (Personal,
Educational, Professional) - 50 - 100 words

Working
with Paytmbank from last 3 years.

Have 8 yrs. of total exp. of job.

Qualification - MBA in retails operations & Management.

Married.

Born in U.P. & brought up in Noida & Delhi

What according to
you is the difference between good and great customer service?

Good means providing the service which mentioned as on
company's Manuals & basic facilities as provide all the companies.

But, great customer service means, taking care of the customer's need &
concern related to his product or vehicle. provide the best service than what
expect from the  company customer. Customer should be happy from the service
and team which work for his product.

In 5 sentences please explain what makes you the
right candidate for customer service job.

Understand
the customer concern

Have the patience to listen & understand the customer concern calmly

Have the good experience in Customer Service

Have the ability to resolve the issues

Can understand & resolve the issue within the given time

In 200 - 300 words please describe how has
e-commerce changed the expectations of a consumer for service from
retailers

E-commerce is working better than retail shops,
because in this generation people do not have enough time to find his favorite
product in retail shops and to go many places for his needs. E- commerce
companies provide all the needful products on his laptop, Mobiles. Consumer no
need to go anywhere for his requirements, he can select lots of products from
his mobile, laptop & product will be delivered on his place in  his
required time. Also, on e- commerce consumer getting lots of discounts, cashback
& benefits in purchasing online products. Today's life is so busy and
consume love to buy products from e-commerce sites. Now retail shops not provide
such lots of variety of the products what consumer can see on e-commerce
platform.