Subject: Language Test - HEMANT K
From: HEMANT K <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 04:10:03 -0500

Foreign Language
Screening Test

Name

HEMANT K
/  (0) 7838103375    / [email-masked]

Please answer in
grammatically correct ENGLISH the following situation: You are working for a car
company as sales representative. You have a visitor in showroom who wishes to
purchase a car. What 5 questions would you ask the visitor to determine what
would be a good choice for that customer?

1. How
can I help you?

2. Which car you want to purchase?

3. Which color and segment of car you want to purchase?

4. Do you wanna a car test drive?

5. How will you pay the payment cash or loan finance?

Please describe your
Background (Personal, Educational, Professional) - 50 - 100 words

I live in Ghaziabad city with my family. My father is a retired
government officer from the railways. Mother is a housewife. I am a quick
learner and a hardworking man. I believe in a strong commitment to the job. I
have done my graduation(B.com) from CCS University in the year 2014. I have 2.8
years of total experience in different companies. The first company is
Sarvmangal Holy Store it is an E-commerce company. There I was worked as Senior
executive in the sales and operation department. And the second company is
Genpact India Pvt Ltd. There I was worked as a process associate in the
Insurance and Banking process.

What according to you is the
difference between good and great customer service?

the main
difference between providing good customer service and delivering great customer
service is that, in the former, you are probably only barely keeping your
customers satisfied; while in the latter, you are not only keeping them
satisfied, you are also keeping them loyal

In 5 sentences please
explain what makes you the right candidate for customer service job.

I have experience in an E-commerce company.

I have also experience in customer services in the backend.

I am a quick learner.

I have done a job in a domestic and international company both.

I am a good team Player.

In 200 - 300 words please describe how has
e-commerce changed the expectations of a consumer for service from
retailers

E-commerce is an evaluation of the online market.
Customers can get more options for online e-commerce shopping. They can shop for
anything from all over the place.