Subject: Language Test - CHITTIMALLA ANVESH
From: CHITTIMALLA ANVESH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 04:02:35 -0500

Foreign Language
Screening Test

Name

CHITTIMALLA
ANVESH    /  (91) 8247839994    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

First we have to greet the customer and has to
make a good impression towards the customer before starting the conversion and
probing the details. Below are the major scenarioes need to be probed of
customer's requirement:-

1. Why customer is planning to buy a new car.

2. When customer is planning to purchase the new car.

3. Have to confirm whether customer has his own vehicle.( If customer has his
car, we can highlight the customer about the advantages of new car over the
current car.)

4. Have to ask the customer the mode of payment like cash or finance.

5. Have to probe whether customer is looking for specific models or intrest in
budget,requirement and who is going to drive the vehicle most of the time and
for what purpose (business, pleasure, family).

Please describe your
Background (Personal, Educational, Professional) - 50 - 100 words

My name is Anvesh. I have completed my 10th from Sharada high
school with aggregate of 86% in 2011 and Diploma in Electrical and electronic
engineeting in 2014.I have some strong work experience that will help me with
this job if I am successful.  I worked for 18 months in Vcare care call centers
Ind Pvt Ltd. (5 months as Senior chat asscoiate and 13 months as Quality
analyst).

I am seeking to gain position in an area where my skills will be challenged and
being a committed team player, want to be a part of renowned organization to
contribute towards the growth of the organization, based on my expertise and to
further my personal capabilities by learning from the new exposure within the
structured frame work of the organization.

What according to
you is the difference between good and great customer service?

Good customer service refers to customer service that meets
the desired and expected standards or performance measures in a business.

Great customer service is where an associate assist the customer and solve the
relevant queries of customer and also provide some selfhelp link or additional
information which makes customer gets every query solved whic makes customers
more satisfied and loyal.

In 5 sentences please explain what
makes you the right candidate for customer service job.

I consider
myself as a true professional for customer service and  what makes me so
confident is my passion for providing a great service. My determination to
ensure that everyone is satisfied and my willing to own a problem and see it
through to the end  and offer solution. Being a customer service agent means
being ready to deal with different people who share diffrent attitude and social
skills. Your positivity not to take anything person or get moody, especially if
you have to deal with people goes along way as an agent and I believe that I am
very patient while dealing with people.

In 200 - 300 words
please describe how has e-commerce changed the expectations of a consumer for
service from retailers

Customer expectations have been steadily
rising over the past two decades in line with the growth of online retailing.
Advancements in e-commerce have created a "want it now" environment and if
online retailers cannot meet these expectations, they won’t be able to keep up
with their competitors from around the globe.

Customers also expect companies to provide immediate assistance when required.
The "want it now" environment extends to customer support and if you do not
answer customer's questions straight away and resolve their issue in a timely
fashion, we are not going to survive. At present generation, e-commerce changed
the lifrstyle of human by the way that no person need to go out to purchase any
item. They can purchase any item from any part of the world within their finger
tips.