Subject: Language Test - Chandra Borah
From: Chandra Borah <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 03:47:16 -0500

Foreign Language
Screening Test

Name

Chandra
Borah    /  (86385) 67635    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

1. What is your name?

2.What brings you here today?

3.May I ask why you are thinking about buying a new car?

4. Are there any specific makes or models you are interested in?

5. What featuresdoes your current vehicle have that you would still like to have
in your new car?

Please describe your Background (Personal,
Educational, Professional) - 50 - 100 words

Hello!

My name is Chandrashekhar Borah, I am from Guwahati Assam, I am an undergraduate
and I have an work experience of 6 years in customer service with MK
ENTERPRISE.I am currently in Delhi now. My hobbies are gardening and listening
to music.

What according to you is the difference between
good and great customer service?

Good customer service is
something not beyond customers imaginations.Customer gets his kind of service
which is expected from as organisation,but customer had something more in his or
her mind in terms of getting service .Good service is something which displays
an normal act of word.While great customer service is something going beyond
customers imaginations.Going an extra mile and getting that "wow" factor inside
the customer. Its an act which makes a customer amaze and extremely happy.

In 5 sentences please explain what makes you the
right candidate for customer service job.

1.I have a
good communication skill for interacting with the customer.

2.I am an active listener.

3.I always try my best to understand the problem of my customer.

4.I always provide my customer with perfect resolution to solve the issue or
query my customer is facing.

5.I always provide honest information to the customer.

In 200 - 300 words
please describe how has e-commerce changed the expectations of a consumer for
service from retailers

Ecommerce has become the norm in today's
world and has revolutionized the ways i  which people shop. Consumers have come
to expect ease and convienience from online retail interactions,even for
traditionally offline transaction-based industries like grocery, healthcare and
banking.With the introduction of more purchase channels, new payment
technologies are crucial to streamlining the customer experience and making it
easier to re-order items. For online shoppers,an individualized,convenient and
user-friendly experience is imperative to establishing brand loyalty.Now more
than ever,best-in-class customer service and customer experience are a
powerfulopportunity to stand out from other companies.