Subject: Language Test - Varsha Uniyal
From: Varsha Uniyal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 03:45:15 -0500

Foreign Language
Screening Test

Name

Varsha
Uniyal    /  (91) 8076663416    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

what type of card do they have dream to have?

what mileage they wan in the car?

what is their budget?

what color would they love to buy car?

what type of car they want?

Please describe your Background (Personal,
Educational, Professional) - 50 - 100 words

I have done
my schooling from Modern School and Sunvalley International School. I scored 8.5
cgp in my !0th class and scored 79%in 12th standard.

I have done my graduation form DU (SOL) and pursuing cs while preparing  for
the graduation. i scored  2 division in my graduation. Currently i am pursuing
maters in commerce from IGNOU. My father is a businessman and mother is house
maker.

What according to you is the difference between
good and great customer service?

There is a slight difference
between good and great customer service . Good service is when customer is happy
with the service provided by the company but great service will be called when
customer is not only happy but also satisfied to that level he can never think
of any other company in terms of service.

In 5 sentences please
explain what makes you the right candidate for customer service job.

I have prior experience in this field and i always try my 100%
in fulfilling my job with full concentration and decency.

In
200 - 300 words please describe how has e-commerce changed the expectations of a
consumer for service from retailers

E commerce have emerged as a
positive factor in the market both for the customer as well as for the company.
Customer gets to get variety of options along with different method of payment
which saves both time and energy and for company it is an opportunity for them
to show the custmoer their full potential by offering them variety of
products.