Subject: Language Test - Nitish Jha
From: Nitish Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 03:42:53 -0500

Foreign Language
Screening Test

Name

Nitish
Jha    /  (91) 8920030451    / [email-masked]

Please answer in
grammatically correct ENGLISH the following situation: You are working for a car
company as sales representative. You have a visitor in showroom who wishes to
purchase a car. What 5 questions would you ask the visitor to determine what
would be a good choice for that customer?

For whom
do you want to buy a car?

Which color do you prefer?

May I know your budget you would afford?

Whether you prefer diesel Or petrol Or cng variant?

Do you want a test drive 🚘?

Please describe your Background (Personal,
Educational, Professional) - 50 - 100 words

A happy
customer is a walking advertisement for any brand who wants to be sustainable in
this competitive environment. I passed my grad from bangalore and belongs to
Darbhanga, Bihar.

What according to you is the
difference between good and great customer service?

Satisfaction level by putting myself into the boots of
customer.

In 5 sentences please explain what makes you the
right candidate for customer service job.

* Service to someone is a way of learning.

*Attributes I could observe and contribute to the growth.

* Resolution provided within specified timeline inculcate a satisfaction inside
me.

* Petformed with efficiency for customer happiness.

*Understand the liability involved if I cannot provide services for our product.

In 200 - 300 words please describe how has
e-commerce changed the expectations of a consumer for service from
retailers

It involves the way we talk with candidate. Ease
of access for the product to consumer. Resolution as well as value a money a
consumer could get if they prefer ecommerce over retail. Data that could be
generated so that a particular pattern could be developed for consumer.