Subject: Language Test - Deepak Solanki
From: Deepak Solanki <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 03:33:57 -0500

Foreign Language
Screening Test

Name

Deepak
Solanki    /  (+91) 8802110793    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

Hello Sir/Ma'am! How can I help you?

Which car are you looking for?

Which colour are you ask for?

Please guide me on which car model/type that you required?

And if you want finance on this car? So we will provide it.

Please
describe your Background (Personal, Educational, Professional) - 50 - 100
words

My name is Deepak Solanki and I am living in Palam Colony New
Delhi. I am working with AERO Digital World. I am 27 years old and a B.Com
graduate person. I have good software skills and 4.3 years of experience in 4
different organisations. I started my career with Sunlife financial Pvt ltd on
HCL payroll for 6 months. Then I worked with Tata classedge program for 1 year.
And I worked with Hitachi MGRM Net organisation for 2.1 years.

What
according to you is the difference between good and great customer
service?

According to my point of view, only one
difference between good and great customer service is-

If we give all efforts to provide our services to customers it is good, whatever
if customers are satisfied with our services that means we done great
work.

In 5 sentences please explain what makes you the
right candidate for customer service job.

I am always
trying to give satisfaction to our clients.

I am trying to provide service on time.

If it's required to stay for the completing task that assigns to me.

I am trying to help and support my co-workers.

I am a good learner and a good employee.

In 200 - 300 words
please describe how has e-commerce changed the expectations of a consumer for
service from retailers

The biggest changed e-commerce has had on
consumer shopping habits is that consumers can shop from anywhere, anytime.

The too-busy life in this generation required so much time for shopping whoever
e-commerce no longer has to wait until store hours to make a
purchase.