Subject: Language Test - HASHIR IQBAL
From: HASHIR IQBAL <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 03:24:42 -0500

Foreign Language
Screening Test

Name

HASHIR
IQBAL    /  (91) 8920107958    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

I will first of all greet customer. Ask Name

1.When they are planning to buy?

2.Want to buy a car for themselves or for family member or friend?

3.Type of car they are looking for(Model/Specifications )?

4.what is the budget?

5.Want to purchase on Cash or EMI?

Please describe your
Background (Personal, Educational, Professional) - 50 - 100 words

Hi, My name is Hashir Iqbal. I am born and Brought up in Delhi.
Coming to my educational Qualification I have studied Bachelors of Business
Administration. I have a total experience of 2yes which include both face to
face & On-call customer dealing at Spicejet & DIAL. I am a
self-disciplined, adaptable and confident person.

What according to
you is the difference between good and great customer service?

According to me, Good Customer Service is when we deal
customer in a manner of what we have been taught during our training or as per
company norms However Great Customer service comes when we walk a mile extra for
the customer without hampering our rights and educate them and provide the best
resolution mostly which meet customer preferences.

In 5 sentences please
explain what makes you the right candidate for customer service job.

I try to attain good knowledge about the product, I am patient,
have good listening skills and most importantly soft-spoken on the other hand I
can work in a team as well as self-disciplined & I have proven my skills in
my previous organisation.

In 200 - 300 words please describe
how has e-commerce changed the expectations of a consumer for service from
retailers

E-commerce has changed the expectations of a
consumer for service from retailers a lot as compare to previous years
especially during this pandemic situation when consumers can log in to any
website and compare product at a short span of time to a similar category. we
have learnt during this time how to avail the benefit of e-commerce market by
sitting at one place having 24*7 customer support and time-saving no hassle to
visit retailers, cost-saving more importantly for health-conscious people also
as per government initiative companies can't hide anything from customers &
It helps e-commerce to build new trust among consumers to purchase online and E
commerce maket Boom .