Subject: Language Test - Ashwani Kumar
From: Ashwani Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 03:20:27 -0500

Foreign Language
Screening Test

Name

Ashwani
Kumar    /  (+91) 8076180087    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

1. What is your Budget, Sir?

2. What are your model prefences, Sir?

3. What features do you want in your car?

4. What are the top things you would love to see in your new car?

5. Who is going to drive the car most of the time and for what
purpose?

Please describe your Background (Personal,
Educational, Professional) - 50 - 100 words

I am
Ashwani Kumar from Burari Delhi. I am B.A graduated from Delhi University in
2018. I have total 2.5 years of working experience in finance sector. Currently
I'm working as a collection executive at Sigma Outsourcing Pvt Ltd.

What
according to you is the difference between good and great customer
service?

Good customer service is meeting expectations of
customer but great customer service is exceeding the customer's
expectations.

Good customer service is giving solution to customer eventually but great
customer service includes immediate solution to the cuatomer.

In 5
sentences please explain what makes you the right candidate for customer service
job.

I am a good listener. I do not interrupt the customer while he
is speaking about their problems. I keep myself updated about service and
product so that I will always give correct information. I focus on customer need
and give the solution what he exact wanted.

In 200 - 300 words
please describe how has e-commerce changed the expectations of a consumer for
service from retailers

Customer expectations have been steadily
rising over the past two decades in line with the growth of online retailing.
Advancements in eCommerce have created a ‘want it now’ environment and if
online retailers cannot meet these expectations, they won’t be able to keep up
with their competitors from around the globe.

Customers also expect companies to provide immediate assistance when required.
The ‘want it now’ environment extends to customer support and if you don’t
answer customers’ questions straight away and resolve their issue in a timely
fashion, you are not going to survive.