Subject: Language Test - Ankit kumar Pandey
From: Ankit kumar Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 03:09:08 -0500

Foreign Language
Screening Test

Name

Ankit kumar
Pandey    /  (+91) 8076353351
/ [email-masked]

Please answer in grammatically
correct ENGLISH the following situation: You are working for a car company as
sales representative. You have a visitor in showroom who wishes to purchase a
car. What 5 questions would you ask the visitor to determine what would be a
good choice for that customer?

First of all greeting to the
customer. After that say to sitting and then asked him to what is the
expectation regarding car and what is the planing investing criteria and then to
providing serveries according that. give complete information about that car
like as specification, latest technology, mileage etc. Offer to test drive and
other things like policies if you do not have enough money still u buy that car
with help of EMI and loan etc. And also you make a trust to the customer that in
future i always with you for any kinds of services regarding that
car.

Please describe your Background (Personal,
Educational, Professional) - 50 - 100 words

My name is
ankit kumar pandey. I belonlg  to sultanpur(U.P.). I have one brother and one
sister.my father is farmer. i have done my schooling from sultanpur with 65%.i
have done my graduation in mechanical engineering stream with 79% from UPTU. I
am currently working in card expertise india pvt. ltd.as sales & marketing
customer care executive where i deal with different  fields like credit card,
loan,Insurance etc.

What according to you is the
difference between good and great customer service?

the main
difference between good and great customer service  is that in the former,you
are probably only barely keeping your customers satisfied while in the latter
you are not only keeping them satisfied. you are also keeping them
loyal.

In 5 sentences please explain what makes you the
right candidate for customer service job.

there are
some important skills required for good customer service which is given
below-

1-Patience

2-Attentiveness

3-good communication

4-Knowledge of the product

5- good time management

6-Ability to read customers.

In 200 - 300 words please describe
how has e-commerce changed the expectations of a consumer for service from
retailers

their are some useful point that is in e-commerce
consumer have to searh multiple product without any restriction. And select with
own wishes. on this platform different -2 types of product available.in this way
you can save your time and money also.you have got many offers. In retailers
sometimes you have limited option and you bother to choose them. some times cost
also matter. so thats why e- commerce changed the expectation from retailers.