Subject: Language Test - md alam
From: md alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 03:06:32 -0500

Foreign Language
Screening Test

Name

md alam
/  (10025) 7294017365    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

greeting sir.

welcome to our showroom. sir please allow me to choose one of the best car for
you.before i show you our letest degin please tell me your expectation what are
the things & features  you looking for new car. after customer explain. i
will suggest the car which will meet customer requirment.

and explain all the features and comfartness of the car and close deal.

thank you.

Please describe your Background (Personal,
Educational, Professional) - 50 - 100 words

my name is
md sabbir alam . belongs to katihar bihar. about my education i am a hotel
managment holder with 4 years exprieance as housekeeping supervisor in kingdom
of bahrian and 1 years as sales woth policybazaar.com. now i am looking for a
stable job and better career groth.

thank you.

What according to you is the difference between
good and great customer service?

sir good means customer is
satisfied but not mush happy they just okay with your service. great means
custer are more happy because his expectation has fullfilled. and excellent
means custer was very happy with your service because they got service more then
expectations.

and i am eligible to provide great & excellent service to my customers
because i am good mannor and ploitness in my voice and my way of talk is very
simple to make understand easily.

thank you

In 5 sentences please explain what makes you the
right candidate for customer service job.

1) when you
take any call of customer i shoud greet according to time voice should be clear
and polite with smile.

2) thanks customer for given you the valueble time then ask customer how can i
assest.

3) litsen customer quiry & issues with product very proactivly &
humblness and  apolozise for facing the issues with our product.

4) when you listen actively you will find the real issues of product solve the
issues and full fill the requirment of customer and make them happy.

5) ask customer for any thing alse if customer said no i am happy now them thank
customer for giving valueble time and close the conversation.

thank you

In 200 - 300 words please describe how has
e-commerce changed the expectations of a consumer for service from
retailers

sir now days everyone is busy and customers
looking for save there time and sources, thats way there are coming to
e-commerce.

customer gets all the services in single platform with time saving and energy.
and e- commerce is more secure then retailers. with payment or any muthood. they
can save paper work they can save ther time they can save there manpower as
well. and we all know that our upcoming future is e commerce so customer also
updating there self as per requirment of generation.

thank you