Subject: Language Test - Tanmay Sethi
From: Tanmay Sethi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 03:03:41 -0500

Foreign Language
Screening Test

Name

Tanmay
Sethi    /  (91) 9899797924    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

1- Hello Good Morning/afternoon/evening sir/mam,
How May I help you?

2- Which car you are looking for?

3- Sir/ mam  any particular Car or any particular specification are you looking
for so Kindly give the car name and Model number so that i can help you with
this and some other Good options.

4- Sir/mam What are your Financial options

5- Sir as i told you all the features of XYZ car so Can i book for the
same?

Please describe your Background (Personal,
Educational, Professional) - 50 - 100 words

HI sir/Mam,
My name is Tanmay sethi and I have 7 years of experience in customer service
currently i am working with Paytm payments Bank as a operation/Fraud analyst and
if i talk about my background I am the only one who earn for my family and in my
family I have my mother and my younger sister my sister is pursuing MBA and My
mother is House wife when i was  yrs old my father passed away Due to silent
attack. if i am talk about my education so i am graduate from Vinayka Mission
sikkim university and i was passed in 2018 because as i have told you i am the
only earner so for my family need i just quit my education for some time but in
2015 i was continue my graduation and passed in 2018.

What according to
you is the difference between good and great customer service?

well at my point of view slight difference between Good
customer service and Great customer service.

If a customer came for any query and his/her query was not resolved but his/her
query was solved in a certain time so customer said company having Goof customer
service but same customer came for same query and we resolved his/her query in
one go then he/she always said to another people this company having Great
customer service and Giving feedback automatically but in good customer service
we request customer for give feedback if you like our service.

In 5
sentences please explain what makes you the right candidate for customer service
job.

Well I am very hardworking and problem solving personality.

I am trying to figure out customer query in one Go and trying to resolve the
query.

As you know I am working with Paytm Payments Bank so here as well My Team leads
and Co workers always said that i am very helpful for customer as well as my co
workers.

i am a quick learner and always finding something new query and try to resolve
it.

I am multitasking and enjoy work under pressure and never let my Team lead and
co worker down.

In 200 - 300 words please describe how has
e-commerce changed the expectations of a consumer for service from
retailers

E- commerce changed customer experience in every
way Like before customer want to Buy any product or anything so he/she always go
to the local market shop or showroom for purchase and if product will deliver
defective so he/she visit again in the showroom to replace or get refund and
same if i talk about e-commerce any website any application so its become very
easy and helpful now a days you can order food,clothes,digital products Etc and
its will deliver in a day and if you will get any wrong product or defective one
so you can replace it and the best thing is you dont wont to go anywhere for all
the process you just have your smart phone and you can access it and take
advantages in e-commerce platform you can discover new products you can mange
your products you can make a list of your products and best thing is you can
review your product or you can sell your old products and buy new products you
can get your refund or replace your item from your home just in one click its
very time saving and you can earn money you can do lots of things from your
home.