Subject: Language Test - Juhi Juhi
From: Juhi Juhi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 03:00:11 -0500

Foreign Language
Screening Test

Name

Juhi Juhi
/  (91) 6393672568    / [email-masked]

Please answer in
grammatically correct ENGLISH the following situation: You are working for a car
company as sales representative. You have a visitor in showroom who wishes to
purchase a car. What 5 questions would you ask the visitor to determine what
would be a good choice for that customer?

1.Hi,
I’m [insert your name here]. What’s your name? (Remember the names of
potential customers and use them throughout the course of the conversation to
personalize the interaction.

2.What brings you in today?

3.May I ask why you are thinking about buying a new car?

4.Are there any specific makes or models you are interested in?

5.What features does your current vehicle have that you would still like to have
in your new one?

Please describe your Background (Personal,
Educational, Professional) - 50 - 100 words

My name is
juhi I am from Varanasi I have completed BBA+MBA in HR/Marketing, I have
experience of 1.5 year from policybazaar as an Associate Sales Consultant in the
investment department where I was handling outbound calls and part of customer
service also.

What according to you is the difference between
good and great customer service?

Conceptually, the main
difference between providing “good” customer service and delivering
“great” customer service is that, in the former, you are probably only
barely keeping your customers satisfied; while in the latter, you are not only
keeping them satisfied – you are also keeping them loyal! This is a very
important distinction – and one that many services providers do not always
“get”.

For example, let’s say that, historically, your company – and you, as one of
its personal “ambassadors” – have been working very hard to keep your
customers happy.

In 5 sentences please explain what makes you the
right candidate for customer service job.

The ideal
candidate usually embraces the opportunity to try new ways of doing things.
Resolve: Willingness to work for the intrinsic benefit of work and its ability
to enhance character. ... The ideal candidate tends to be passionate about their
work and get a lot of enjoyment and pleasure out of it.

In 200 - 300 words
please describe how has e-commerce changed the expectations of a consumer for
service from retailers

Consumer shopping habits have changed
drastically over the last few years thanks to the explosion of eCommerce.

Where shopping in a store was once the predominant way to shop, online shopping

is quickly becoming a preferred way to shop for consumers around the
globe.eCommerce is the driving factor behind this shopping evolution. Consumers
no longer have to go out to go shopping. eCommerce has brought the shopping
experience to their fingertips via computers and mobile devices, completely
changing the way consumers shop.

This article is an exploration of the most impactful ways that eCommerce has
changed consumer shopping habits.The biggest impact eCommerce has had on
consumer shopping habits is that consumers can shop from anywhere, anytime. They
no longer have to wait until store hours to make a purchase. While the ability
to research and shop online has been around for a while, mobile has taken
eCommerce to the next level because shoppers can use the device at any point
during the sales cycle.