Subject: Language Test - mohd iqbal
From: mohd iqbal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 02:59:48 -0500

Foreign Language
Screening Test

Name

mohd
iqbal    /  (+91) 8555950946    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

1.Budget?

2.Colour?

3.Mileage?

4.kind of car you are looking for and features?

5.Will the car for family, personal use?

Please describe your
Background (Personal, Educational, Professional) - 50 - 100 words

My self Mohd, I am living in Gurgaon, my hobbies as listening
music, cooking, watching movies, I am a graduate in commerce, I have been
working with one of the top BPO, as customer support associate.

What
according to you is the difference between good and great customer
service?

Good customer service: helping the customer with
available resolution only

Great customer service: helping the customer with the resolution to help with
their problem and try to think out of the box to get resolution to make them
happy.

In 5 sentences please explain what makes you the
right candidate for customer service job.

I am
optimistic.

I am patient.

I am self motivated

It make me happy when customer get happy and say you thank for all your
help.

I am good at time management

In 200 - 300 words please describe
how has e-commerce changed the expectations of a consumer for service from
retailers

Consumer shopping habits have changed drastically
over the last few years thanks to the explosion of eCommerce.

Where shopping in a store was once the predominant way to shop, online shopping
is quickly becoming a preferred way to shop for consumers around the globe.

Sixty-eight percent of internet users in the European Union shopped online in
2017, says the 2017 survey on Information and Communication Technology. In the
US, according to Walker Sands Communications’ The Future of Retail Report
2018, 46 percent of consumers prefer to shop online.

eCommerce is the driving factor behind this shopping evolution. Consumers no
longer have to go out to go shopping. eCommerce has brought the shopping
experience to their fingertips via computers and mobile devices, completely
changing the way consumers shop.