Subject: Language Test - Anand Rajpoot
From: Anand Rajpoot <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 02:45:17 -0500

Foreign Language
Screening Test

Name

Anand
Rajpoot    /  (+91) 7042989883    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

I'll greet him after making him comfortable then
I'll some quetions mentioned below.

1.I'll ask the requirment of the customer, like which type of car he is looking
for and give him full details of cars.

2. I'll ask him for test drive and have through experience of handling the car
like the comfort, ride quality etc.

3. I will explain him how it will make a good choice, its utility, ease of
maintenance etc.

4. Later I'll discuss the finance options and discounts.

5. At last but not the least I'll ask him need any other information relating to
not only the car in quetions but also if they need any comparision with any
models from other manufacturers.

6. I will highlights the advantages of buying my car.

Please describe your
Background (Personal, Educational, Professional) - 50 - 100 words

As I mentioned my name Anand. Basically I am from Ballia (UP)
but currently I am living in Gurgaon. I have done my education from HBSE Board.
I worked with Paisabazar for 2 years as a sales executive in credit card
department. I am a smart worker and quick learner as well. I like to play mobile
games.

What according to you is the difference between
good and great customer service?

Great customer service can
turn into a sales engine for your business. In turn, it helps increase revenue
by exposing you to new customer and instilling trust in customers. Good customer
service reps will get the problem solved eventually.

In 5 sentences please explain what makes you the
right candidate for customer service job.

1. We
should be empathatic towords the customers.

2. We should have the ability to use positive language.

3. We should self control.

4 . We should have able to take responsibilty.

5. We should have effective listening.

In 200 - 300 words
please describe how has e-commerce changed the expectations of a consumer for
service from retailers

Sorry I dont have idea about
this.