Subject: Language Test - Prakash Mani Tripathi
From: Prakash Mani Tripathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 02:45:03 -0500

Foreign Language
Screening Test

Name

Prakash
Mani Tripathi    /  (+91) 9839743411
/ [email-masked]

Please answer in grammatically
correct ENGLISH the following situation: You are working for a car company as
sales representative. You have a visitor in showroom who wishes to purchase a
car. What 5 questions would you ask the visitor to determine what would be a
good choice for that customer?

First of all I would like to
address him with greetings of the day and will ask for water.

I would like to ask visitor's name to be familiar with him/her.

The second question would be type of visitor colour choice.

The third question would be model of the car, like visitor has already been
decided any model or looking for new one.

The fourth question would be that choice of the car capacity.

And last question would be that price range which visitor looking
for.

Please describe your Background (Personal,
Educational, Professional) - 50 - 100 words

I have done
my graduation and post graduation at K. S. Saket P. G. College, Ayodhya, Uttar
Pradesh in Commerce stream.

I have more than 2 year work experience in customer support at Matrix Cellular
(International) Pvt. Ltd.

I was associated with the firm which provides international sim cards to Indians
who travelling abroad.

I was handling customer inquiries/requests/complaints regarding the service
issues/billing explanations/payment confirmations with the help of internal
departments.

What according to you is the difference between
good and great customer service?

To provide the solution on
the issue raise by the customer is good customer service but to fix the issue
and increase customer expectation with giving some exceptional services is a
great customer service.

In 5 sentences please explain what
makes you the right candidate for customer service job.

When I read
about your job profile, I found that my skills are matching your
requirement.

With reference to my work experience I satisfy all the requirements for this
job.

I was working in blended process (email/chat/voice) in my previous
organization.

I am sincere with my work and would never let you down in anyway.

I promise, you will never regret for the decision to appoint me in the
organization.

In 200 - 300 words please describe how has
e-commerce changed the expectations of a consumer for service from
retailers

E-commerce has changed the way of purchasing now
a days, customer habits have been changed over last few years and the credit
goes to eCommerce.

Where shopping in the store was the only way to shop, online shopping is quickly
become a preferred way to shop anything around the world.

The eCommerce provides us to discover new products and find out the verity of
the products as well over the mobile phone at your home.

We can easily locate the products and also compare with other ones.

The eCommerce sites provide us to make or create the list of the products on the
platform.