Subject: Language Test - Mohd Sharik
From: Mohd Sharik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 02:36:39 -0500

Foreign Language
Screening Test

Name

Mohd
Sharik    /  (80773) 52713    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

1. Hi Sir, what you think would be the best car
that can fulfill your requirements?

2. Can you please tell me all the comforts in details that you are looking for
in your desired car for my better understanding?

3. what is the maximum value that you can use to purchase your car?

4. If I offer you an upgrade of your desired car would you go for that?

5. I believe that you will easily afford your car but in case if it exceeded
then would you like to for a car loan?

6. and finally here are some cars based on my discussion with you.

Please describe your Background (Personal,
Educational, Professional) - 50 - 100 words

My name is
Mohd Sharik.  have completed my graduation from Hindu College Moradabad. If I
talk about my experience then I have more than one year of experience as a
customer service executive on the payroll of Hinduja global solutions. The
process that I was working in was Axis bank credit card service department where
my role was to resolve customers' queries and approaching sales to make the
business for the bank. Now I am looking for a job in the nonvoice
department.

What according to you is the difference between
good and great customer service?

Good customer service is when
a customer met his/her expectations to find the resolution. While great customer
service is when a customer appreciates the service and the agent finds a way to
increase the business by providing satisfactory service to the customer.

In 5 sentences please explain what makes you the
right candidate for customer service job.

1. Customer
service agents must be passionate to learn new things in his/her job.

2. He/She should be punctual in timing.

3. Customer service agents should be good listeners and should not have a
predictive mind while resolving queries.

4. he/she must have good knowledge of the process to resolve the issues.

5. he/she must have excellent communication skills.

In 200 - 300 words please describe how has
e-commerce changed the expectations of a consumer for service from
retailers

In the last few years, it is found e-commerce has
changed the way of shopping in many aspects. Here I am sharing some points to
define how e-commerce has changed the expectations of consumers.

1. It is quite easy to compare the products online with the help of e-commerce
sites. This process is time-saving.

2. We can trust a company while purchasing a product from e-commerce sites as
they assure us to provide the best quality and warranties on their behalf.

3. It is not always required to go out to purchase our required products as they
provide our products at our door.

4. We can easily write a complaint and reviews by visiting these sites to show
our experience and also can use other's experiences to understand the products
stability and further features.

5. A consumer can easily order his/her product and schedule their delivery at
their expected time within the given time period.