Subject: Language Test - Priyanka Bhati
From: Priyanka Bhati <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 02:36:15 -0500

Foreign Language
Screening Test

Name

Priyanka
Bhati    /  (91) 9717119546    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

We will ask below mentioned questions

Q1. May I know what type of car u r looking for?

Q2. Cud u please confirm the budget u have in mind to purchase the car?

Q3. Do u have any brand preference?

Q4. What type of features u want in your car?

Q5.

Please describe your Background (Personal,
Educational, Professional) - 50 - 100 words

Personal

name :: Priyanka Bhatia

Address :: 135-C Regent Shipra Sun City Indirapuram, Ghaziabad 201010

Marital Status : Married

Husband's Name :: Ankit Bhatia

Hobbies ::: Watching movies, Listening Songs, Dancing and Playing Badmintion

Professional Details

I have worked with IBM as a Senior Customer Care Executive,

Barclays ::: Customer Relationship Manager

Capt. Wong Restaurant ::: Front Office Executive

Concentrix Daksh Services Pvt Ltd as Customer Information Researcher

Educational Details

I have completed school from Tagore International School

Done graduation in Commerce Stream from Delhi University

Done Post Graduation ( MBA) from Sikkim Manipal University

Above mentioned details are absolutely true

What according to
you is the difference between good and great customer service?

Customer Service means providing the best services to our
esteemed customers

Good Customer Service :: When we are able to meet expectations of customers
completely

Great Customer Service ::: When we go out of the box to help our customers and
exceed in meeting there expectations

In 5 sentences please
explain what makes you the right candidate for customer service job.

I have always believed in helping my customers in times of
need

I am quality oriented

Determined

Focus towards my work

Disciplined and Regular( hardly take leaves(

I am punctual,honest and maintain transparency with customer

I believe I am a strong candidate for working as a customer care
executive

In 200 - 300 words please describe how has
e-commerce changed the expectations of a consumer for service from
retailers

Ecommerce has actually changes the way customers
purchase products, as there are so many websites selling products and it has
become very easy to shop now

All products are available under one website shopping page and we simply have to
place order and products are available at our doorstep for use

Complete system has become digital and many people are now shopping online to
save travelling time