Subject: Language Test - rishi johari
From: rishi johari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 02:36:08 -0500

Foreign Language
Screening Test

Name

rishi
johari    /  (+91) 8303257004    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

prefrence as a suv or sedan.

budget.

per day usage in km.

extra features.

location.

Please describe your Background (Personal,
Educational, Professional) - 50 - 100 words

Myself
rishi johari 10 and 10+2 from a C.B.S.E school from my home town Allahabad.

Completed graduation from punjab technical university 2012.

Joined my 1st company on 1 feb 2018 hinduja global solution noida as a customer
relationship manager for airtel platinum process than as per experience moved to
airtel solitaire division with high end customer support service.

So hinduja global solution sold all there bpo india process to altruist india
pvt limited. So i have total experience of 2 years and 8 month with airtel
process.

What according to you is the difference between
good and great customer service?

Great customer service
required different skill as:-

1. A good listener to understand all queries of customer.

2. Adviser must show empathy with customer.

3. Need to have full knowledge of process.

4. Must diagnose the root cause of issue by asking relevant question.

5. Open to all suggestion.

In 5 sentences please explain what
makes you the right candidate for customer service job.

Good
learner.

Team player.

Full of enthusiasm.

Adjustable.

Punctual.

In 200 - 300 words please describe how has
e-commerce changed the expectations of a consumer for service from
retailers

E-commerce has definitely change customer
experience  as it has given a wide variety of choices throughout country to buy
any product from any part of country at an affordable price and directly to
there home.

No need to move out and to hassle between shops or malls to get that item . Now
people has time for doing there other work as well as save some money also by
getting discounts and not to burn fossil fuels.

E-commerce has proven there worth in this pandemic also as customer need not to
move from there houses and all items are delivered at there door steps.
E-commerce has given strength to some local shops also by providing them a large
number of customer which they were unable to get throughout country.