Subject: Language Test - Vijay Singh
From: Vijay Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 02:30:40 -0500

Foreign Language
Screening Test

Name

Vijay
Singh    /  (91) 9560778783    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

With warm greetings, The questions, I would
ask;

1. Firstly I would ask them about their budget.

2. I would ask them about their family size

3. I would ask them whether they would prefer a mileage giving car or a luxury
one

4. Their preference fuel type e.g. Petrol, diesel, CNG or a hybrid one

5. I would finally ask them how would they pay? Like, They want to pay a lum-sum
amount or want to finance it

Please describe your Background
(Personal, Educational, Professional) - 50 - 100 words

Hi

My name is Vijay, I completed my schooling & graduation from Delhi. I
completed my graduation from Jamia Hamdard University.  I'm the youngest son in
my family, I have 2 elder brothers.

I have 20 of months of experience as CCE in NIIT Technologies apart from it
have 1 years of experience in Nethues Technologies as well.

What
according to you is the difference between good and great customer
service?

If you provide a solution to a client as per the
training you get during your training period, You are a good CCE.

If you can think out of box and resolve client's query and provide them the best
suitable solution, You might be counted as a great CCE.

In 5 sentences please
explain what makes you the right candidate for customer service job.

1 I'm able to understand client's perspective and their issue
rela4 to product or service.

2. I have enough experience in the same field.

3. I can  adopt a new place or a new prcess effectively.

4. I'm a good team player who can work with a team effectively.

5. I'm a quick learner who can learn and adopt new updates faster.

In
200 - 300 words please describe how has e-commerce changed the expectations of a
consumer for service from retailers

E-commerce has changed the
scenario dramatically. Now, A consumer can do shopping from the comfort of their
home, They have a large/wide range of products while purchasing online, They can
compare among retailers who are providing the same services or products and
chose best as per their need they can also cancel or modify their order before
it get delivered to them which is personally one of my favourite aspect of
e-commerce.

It also created many job opportunities aa well like delivery boys, CCE and any
more, Some people have their different perspective like they have destroyed the
retail market but it just created more competition which make people to work
more harder to succeed. It also gave a platform to new start-up and
entrepreneurs to sell their product and service worldwide, It also cut down
middle man from the supply chain which is helpful for both whether it's a seller
or consumer.

It also affected localarket as well, Which we can see in their protest during
festival season. But, It's not going to stop local market need to work with
e-commerce where they can associate with them and grow with e-commerce.
E-commerce platform can provide them a wide market where they are working
currently they just need to learn how they can complete with the big brands. It
would be a win win situation for the both.