Subject: Language Test - Swati Singh
From: Swati Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 02:18:18 -0500

Foreign Language
Screening Test

Name

Swati
Singh    /  (+91) 9315433108
/ [email-masked]

Please answer in grammatically
correct ENGLISH the following situation: You are working for a car company as
sales representative. You have a visitor in showroom who wishes to purchase a
car. What 5 questions would you ask the visitor to determine what would be a
good choice for that customer?

The questions that I would be
asking as a sales representative are as follows-

1) If the customer is interested in any specific model or car

2)What features or specifications the customer needs

3) What is budget of the customer

4)By when the customer needs it

5) Weather the customer wants to finance the purchase

Please describe your
Background (Personal, Educational, Professional) - 50 - 100 words

My name is Swati Singh. I belong from Lucknow. My highest
qualification is Master of Business Administration in Human Resources in 2016. I
have an overall experience of 2.4 years into customer service. I was working
with Hinduja Global Solutions for Airtel postpaid process where i use to take
inbound calls and resolve customer queries while i was working with the titanium
process, later i was shifted to the solitaire process in which i was suppose to
deal with premium customers. As a part of the work i have to solve the queries
of the customers and escalte the cases if required and also take regular
follow-ups.

What according to you is the difference between
good and great customer service?

Good customer service is
basically helping the customer with problem or providing satisfaction to the
customer.Whereas great customer is not only just providing customer satisfaction
but also leaving your mark on customers mind which would be helpful
afterwards.

In 5 sentences please explain what makes you the
right candidate for customer service job.

I would be
a right candidate for the job because i have a relevant experience in customer
service and also this job requires patience and good communication which i
beleive have definitely learned from my previous job.

In 200 - 300 words
please describe how has e-commerce changed the expectations of a consumer for
service from retailers

E-commerce has definitely changed the way of
shopping for the people around the word. Consumers are looking for personalized
services and also want that they should get what is exactly required and
retailers are working for the same. Through e-commerce itself people are able to
shop from home and not only this they can return the product also if they don't
like it or if there is any issue at the comfort of thier home. E-commerce has
changed the way of shopping these days. Customers are literally able to get
anything online which is actually creates a lot of competition in the market.
Retailers are doing their best to not only provide good but great customer
service to the consumers and this is the reason that e-commerce has flourished
so much as compared to earlier time. E-commerce for the retailers is very useful
not only for reatailers who have large scale business but also those who are
running the business on a small scale are also a part of it and customers are
willing to purchase from both of them and so wheather it's a small or a large
business they are working in the same manner to provide better services to
customer and both kind of businesses are having the same amount of pressure to
convince the customer to buy their product.