Subject: Language Test - Warid waran
From: Warid waran <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 02:03:15 -0500

Foreign Language
Screening Test

Name

Warid
waran    /  (110092) 6206936142    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

Greet him gently,introduce yourself. Make him
comfortable.

1 what brings you here

2 are there any specific model you looking for

3 what do you dislike about ur current vehicle

4 how much is ur budget

5 what are the top 3 things you will love to see in ur vehicle

Please
describe your Background (Personal, Educational, Professional) - 50 - 100
words

My self warid waran from Delhi. I did my  10th Nd 12th from
bihar i did my graduation from ihm bhubnashwer as bachelor in hospitality
management .after that i was associated with lalit group of hospitality for 3
years as a customer service representative. And i just left my job last month
that is October.

What according to you is the
difference between good and great customer service?

There is
difference between good and great customer service,good service when you
satisfied your custome in positive way. whereas great service is make ur
customer satisfied and keeping them loyal to ur company.

In 5
sentences please explain what makes you the right candidate for customer service
job.

I think i have good interpersonal skill with decent
communication skill. I know how to get business from customers .how to convince
them for my product.

In 200 - 300 words please describe
how has e-commerce changed the expectations of a consumer for service from
retailers

The biggest impact e commerce has had on consumer
shopping habits is that consumers can shop from anywhere anytime. They no longer
have to wait untill store hours  to make a purchase. You will get everything
online. And now a days where people dont wanna go out for smal small things,
ecommerce doing best for them. They are giving various discount on
purchasing.