Subject: Language Test - Shubham Verma
From: Shubham Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 01:48:41 -0500

Foreign Language
Screening Test

Name

Shubham
Verma    /  (95999) 55180    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

1:- which type of car he/she want

2:- if the need sunroof

3:- they want automatic or manual

4:- the price range

5:- for trip or family

Please describe your Background (Personal,
Educational, Professional) - 50 - 100 words

I've done
my 10th from the CBSE board and 12th from the UP Board. I've done diploma in
radiology and currently I'm pursuing my graduation it's my last year. I've 2.6
years of experience in BPO sector, my 1st company was redcube infotech Pvt LTD
where we sale the insurance to UK client and after that I joined IEnergizer in
Paytm Process there we solve the queries regarding cashbacks and recharge then
after that I've joined inTarvo zomato process there we solve the queries
regarding delivery time and cashbacks.

What according to
you is the difference between good and great customer service?

Good customer service is what if the customer is asking about
the particular thing and you tell him that only and the great customer service
is that you give him all details about the products so that the customer get
satisfied easily.

In 5 sentences please explain what
makes you the right candidate for customer service job.

I love to
help person if they are asking about the products I give them the full
information so they get satisfied easily.

I love to interact with new people.

I try my best to give the resolution as soon as possible.

I'll tell the benefits of that products.

I'll always try to make them happy so they again visit the shop.

In
200 - 300 words please describe how has e-commerce changed the expectations of a
consumer for service from retailers

E-commerce platform is great
there they can see the review and price difference or similar product then they
buy anything from retailers an they expect the after sale
service.