Subject: Re: LSM Joining Case Test - Deepti Malviya
From: Deepti Malviya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 Nov 2020 11:11:38 -0500

LSM Joining Case
Test

Name

Deepti
Malviya

E-mail

[email-masked]

Phone Number

(224001) 8707827569

Which blurb would
you select?

Blurb 4

Please advise why you
would select this blurb and if you would add any information tothe blurb
selected. If you would amend the blurb, please write the
additionalsentences.

I would like to select blurb4 as it have
complete information .The blurb 4 carries the address of the hotel on. Which
tickets should be deliver by seller apart from this I would like to add that it
must carry contact no and also the soft copy of tickets should be shared in the
mail of cx so that  the tickets are always with cx reas soft copy

What
according to you is the difference between good and great customer service.
(Explain in 4 - 6 sentences)

According to my perception
customer service is totally depend on customer satisfaction might be possible by
good service the executive can provide resolution to cx but by great customer
service the executive can provide cx a correct resolution with all parameter
consisting of empathy assurance and apology so that cx feel that his issue was
resolve in better way and also customer get satisfied if resolution provided to
him in the good manner so great customer service depend on customer satisfaction
and good customer service depend only on resolution not the feeling of
customer

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