Subject: Re: LSM Joining Case Test - Tarun Sharma
From: Tarun Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 Nov 2020 10:44:10 -0500

LSM Joining Case
Test

Name

Tarun
Sharma

E-mail

[email-masked]

Phone Number

(+91) 8800284864

Which blurb would you select?

Blurb 3

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

I select
the third blurb because in that customer executive has not promise the customer
when he will recieve the ticket because any assurance to the date may spoil the
company's reputation but customer executive promises him to take care of his
order and contact him regarding the ticket

What according to
you is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Conceptually, the main difference between
providing “good” customer service and delivering “great” customer
service is that, in the former, you are probably only barely keeping your
customers satisfied; while in the latter, you are not only keeping them
satisfied – you are also keeping them loyal!

You can edit this submission and view all your submissions
easily.