Subject: Re: LSM Joining Case Test - Trishla Dutt
From: Trishla Dutt <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 Nov 2020 08:42:58 -0500

LSM Joining Case
Test

Name

Trishla
Dutt

E-mail

[email-masked]

Phone Number

(91) 8588994274

Which blurb would you select?

Blurb 1

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

I have
selected above blurb , as i feel it contains each and every info which needs to
be hear by customer .

Its the most satisfying blurb , as it talks about the exact address , tracking
details , emails alerts , monitoring the order, cross checking about the
reciever's address etc.

What according to you is the
difference between good and great customer service. (Explain in 4 - 6
sentences)

The difference as per my opinion between Good and
Great customer service is

1. If customer said its a Great service , then we can say that customer is fully
and completely satisfied with the answers or services .

Likewise , if customer says it's a Good service , we can presume that somewhere
we lacked in delivering our best , adding on the customer feels its a good
service , but it could be great if they will hear what they
expects.

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