Subject: Re: LSM Joining Case Test - Rahul Kumar
From: Rahul Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 Nov 2020 02:48:43 -0500

LSM Joining Case
Test

Name

Rahul
Kumar

E-mail

[email-masked]

Phone Number

(+91) 7654248833

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

Blurb 4 is
the most suitable reply to the customer, Because he is asking about event ticket
of lady Gaga; also he wants to get ticket in hotel because he will be travelling
in two days, so in Blurb 4, we are providing a link in above contents so he can
update the address so we can delivered the ticket on time.as well in blurb 4
also we mentioned provide a name, if he will not available on time when our
delivery executive go there to delivered the ticket. so he can get best service
by our  team.

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

The main difference between providing “good” customer
service and providing “great” customer service is that, in the former, we
are probably only barely keeping our customers satisfied;

while in the latter, we are not only keeping them satisfied – We are also
keeping them loyal This is a very important distinction – and one that many
services providers do not always get.

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