Subject: Re: LSM Joining Case Test - Shailendra Singh
From: Shailendra Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 29 Oct 2020 10:09:19 -0400

LSM Joining Case
Test

Name

Shailendra
Singh

E-mail

[email-masked]

Phone Number

(91) 7982467332

Which blurb would you select?

Blurb 2

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

I've
selected the blurb 2 because in the blurb 2, It's mentioned that you can
download e-tickets and can also track the status of your order.

What
according to you is the difference between good and great customer service.
(Explain in 4 - 6 sentences)

According to me, there is a
lot of difference between the good and great customer service. Good customer
service means to provide a resolution to the customer and great customer means
to make customer delight by providing customer some compensation along with the
information. In great customer service, there should be a happiness in customers
face. He should rate us as excellent after having a conversation with
us.

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