Subject: Refund Request for cancelled Event
From: ClickUp Notifications <[email-masked]>
To: [email-masked]
Date: Wed, 28 Oct 2020 15:02:29 +0000

Comment assigned to Ash L

by Maria Reyes

Customer Service > Inquiries

Refund Request for cancelled Event

Hi @Ash L - initial comment, first thing should have done was ask what online course they are referring to, so that it does not take up so much of my time looking for what course he is talking about. And in this case, he is referring to the SBS 2017 event, now knowing that, second question is, what ticket was purchased. Lastly, once you have the details and if it was SBS 2017 event, you may send this email (please keeps this as a template). Then add SBS 2019 to the clients account

Thank you for emailing us, I understand you wanted to get a refund for the Sage Business School 2017 event. Here's the situation, the money you paid to buy the ticket for that event was paid to the promoter who is no longer working with us and what we did was to honor that with regards to the situation. We did send an email previously informing that we are upgrading your ticket for the event either if you purchased livestream then we upgraded you to a general ticket and if General ticket was purchased then it was upgraded to a Platinum ticket, which we held last 2018 and 2019, although we did not get any response. What we can do now is give you access to the recording of the event but we do not have the funds that you paid in order to refund. We wanted to go above and beyond in terms of giving access to the information which exceptionally valuable. We went ahead and added SBS 2019 to your account. Thank you for your understanding and looking forward to hearing from you.

-------

For this client since he already has SBS 2019, change this sentence "We went ahead and added SBS 2019 to your account" to "We have previously added you already to the SBS 2019 product and I am resending you the log credentials to it in separate email."

View task

Replies to this email will be added as comments

© 2020 ClickUp | San Diego, CA

Change email settings