Subject: Re: Live Chat Window Customisation
From: Kieran Harris <[email-masked]>
To: Chris Barnes <[email-masked]>, "'Weibrecht, Karen (AE/GVM)'" <[email-masked]>, "'Joshi, Pooja (AE/GAM)'" <[email-masked]>, Saurabh Dadu <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, 'ashwinee' <[email-masked]>
Date: Wed, 28 Oct 2020 14:00:04 +0200

Thanks will do,

Kind regards / شاكرين لكم على حسن تعاونكم / Viele Grüsse

Kieran Harris
Web and IT Department

TheProject Media & Advertising
South Africa
Tel: +27-11-646-06-16
Mail: [email-masked]
Web: theproject.co.za
On Oct 28, 2020, 13:43 +0200, Saurabh Dadu <[email-masked]>, wrote:
> Dear Chris, Kieran,
>
> We've now enabled hide chat window by default. Can you please test it on your test page to see if the chat window is indeed hidden by refreshing the page.
>
> Kind regards,
>
> Saurabh Dadu
> LiveSalesman
> India: +91 120 4332621 x 17
> US: 1 240 949 2437
> Cell: +91 9810175203
> From: Chris Barnes <[email-masked]>
> Sent: 27 October 2020 2:58 PM
> To: Saurabh Dadu <[email-masked]>; 'Weibrecht, Karen (AE/GVM)' <[email-masked]>; 'Joshi, Pooja (AE/GAM)' <[email-masked]>
> Cc: Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; 'ashwinee' <[email-masked]>; [email-masked] <[email-masked]>
> Subject: RE: Live Chat Window Customisation
>
> Hey there Saurabh,
>
> Jumping in here.
>
> We’ve had a look through it all and everything in terms of customisation is perfectly straight-forward. All understood.
> We’ve not saved any changes yet as we’ve been looking into the SDK more, however we might just used the built-in customisation tools in the interim.
>
> We’ll let you know should any questions arise.
>
> We’re waiting on implementation currently and will apply all the customised options within the next few days.
>
> Kind regards,
>
> Christopher Barnes   |   Web and IT
> [email-masked]      +27116460616
>
> From: Saurabh Dadu <[email-masked]>
> Sent: Tuesday, October 27, 2020 11:16 AM
> To: Weibrecht, Karen (AE/GVM) <[email-masked]>; Joshi, Pooja (AE/GAM) <[email-masked]>
> Cc: Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; ashwinee <[email-masked]>; [email-masked]; 'Chris Barnes' ([email-masked]) <[email-masked]>
> Subject: Re: Live Chat Window Customisation
>
> Dear Karen,
>
> Please let me know if your Digital agency was able to make any changes/customisations to the chat widget?
>
> When I checked this morning, I could not find any changes in the look and feel. Please let me know if they need any help or guidance?
>
> Saurabh Dadu
> LiveSalesman
> India: +91 120 4332621 x 17
> US: 1 240 949 2437
> Cell: +91 9810175203
> From: Saurabh Dadu <[email-masked]>
> Sent: 21 October 2020 5:32 PM
> To: Weibrecht, Karen (AE/GVM) <[email-masked]>; Joshi, Pooja (AE/GAM) <[email-masked]>
> Cc: Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; ashwinee <[email-masked]>; [email-masked] <[email-masked]>; 'Chris Barnes' ([email-masked]) <[email-masked]>
> Subject: Re: Live Chat Window Customisation
>
> Hi Karen,
>
> Thanks for your email.
>
> The access details are:
>
> https://my.livechatinc.com/settings/code
>
> User: [email-masked]
> pass: q1w2e3r4T%Y^U&I*O(P)
>
> To customise the widget please go to: https://my.livechatinc.com/settings/theme
>
> For instructions on how to customise please visit:
> https://www.livechat.com/help/customize-your-chat/?_ga=2.211638421.1496591903.1603280771-118747071.1486167963
>
> You will notice that there are 3 groups created - General, Audi and Volkswagen. Please customise the widgets, button options for all 3 of them separately. While Audi is for Audi, and Volkswagen is for Volkswagen, General should be used for corporate website (example avme.ae)
>
> For SDK and related information please visit the developer portal at  https://developers.livechat.com/docs/extending-chat-widget/
>
> Please let me know if you have further questions.
>
> Kind regards,
>
> Saurabh Dadu
> LiveSalesman
> India: +91 120 4332621 x 17
> US: 1 240 949 2437
> Cell: +91 9810175203
> From: Weibrecht, Karen (AE/GVM) <[email-masked]>
> Sent: 21 October 2020 5:03 PM
> To: Saurabh Dadu <[email-masked]>; Joshi, Pooja (AE/GAM) <[email-masked]>
> Cc: Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; ashwinee <[email-masked]>; [email-masked] <[email-masked]>; 'Chris Barnes' ([email-masked]) <[email-masked]>
> Subject: RE: Live Chat Window Customisation
>
> Hi Saurabh,
> I hope you are well.
> Can you please share the login details for the customisation feature so we can start looking into it.
>
> Also, can you please share the SDK.
>
> Thanks
> Karen
>
>
> From: Saurabh Dadu <[email-masked]>
> Sent: 15 October 2020 18:03
> To: Weibrecht, Karen (AE/GVM) <[email-masked]>; Joshi, Pooja (AE/GAM) <[email-masked]>
> Cc: Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; ashwinee <[email-masked]>
> Subject: Live Chat Window Customisation
>
> Dear Karen, Pooja,
>
> Please see below links about how to customise chat widget on your website
>
> https://www.livechat.com/features/customization/#Chat-window-themes
> https://www.livechat.com/help/customize-your-chat/
>
> There are other customisation available where in your agency can do using Live Chats SDK, that would require programming effort, so not sure if you need to go that route yet.
>
> Please let me know if you have further questions.
> Kind regards,
>
> Saurabh Dadu
> LiveSalesman
> India: +91 120 4332621 x 17
> US: 1 240 949 2437
> Cell: +91 9810175203