Subject: Re: LSM Joining Case Test - Sanjay Kumar
From: Sanjay Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Oct 2020 08:06:55 -0400

LSM Joining Case
Test

Name

Sanjay
Kumar

E-mail

[email-masked]

Phone Number

(+91) 9117028511

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

In this
blurb, the customer concerns is to get ticket in the hotel address and she can
update the address through the link and she track her order also once it got
dispatch.

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

When a customer got stuck in the middle of the order or the
service he is about to receive for the product and ask for help and service,
then agent responded with a resolution or guided the way to help customers is a
good customer service, and agent responded with greet and apologize for the
inconvenience caused to him or empathize and provide a resolution in a polite
and humble manner that's great customer service.

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