Subject: Re: LSM Joining Case Test - Shahnawaz Ahmad
From: Shahnawaz Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 26 Oct 2020 07:15:38 -0400

LSM Joining Case
Test

Name

Shahnawaz
Ahmad

E-mail

[email-masked]

Phone Number

(91) 9643100688

Which blurb would you select?

Blurb 2

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

The mail of
the customer is about is concern of receiving the ticket in his hotel. where he
will be travelling to. The blurb 2 answers it very well, it tells about instant
download also because the customer despite purchasing downloadable ticket may
not be aware. And if he would have purchased that ticket then he may not need
physical ticket which he wants to be delivered in his hotel.

And if hardcopy of the ticket is the only solution it explains everything about
it unlike other blurbs, which are either talking about something else or
touching the customer''s question only partially.

What according to
you is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service is the  one in which
Customer service representative helps the customer. Though, the customer may be
satisfied but he will not be able to find any big mistake for which he can
complain. So this is kind of customer service devoid of emotions.

If I talk about great customer service, the customer service representative
would help the customer empathically putting himself in the shoes of customer.
And he will be able to exceed the expectation of the customer.

You can edit this submission and view all your submissions
easily.