Subject: Re: LSM Joining Case Test - Pranjal Sharma
From: Pranjal Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 26 Oct 2020 02:08:32 -0400

LSM Joining Case
Test

Name

Pranjal
Sharma

E-mail

[email-masked]

Phone Number

(91) 9910893639

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

I will go
with blurb 4 because, the customer executive gives the detailed description of
how the customer can change his/her delivering address. This is the type of
answer that a customer expects from the executives.

What according to
you is the difference between good and great customer service. (Explain in 4 - 6
sentences)

A great customer service experience is when you
provide the “extra mile” for the customer. Providing what the customer needs
but also going out of your way to do it. It also to make the customer very happy
that you took the call and resolved their issue and make a very good impression
not only for you but for the company that you represent.

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