Subject: Re: LSM Joining Case Test - Promila Singh
From: Promila Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 25 Oct 2020 03:08:37 -0400

LSM Joining Case
Test

Name

Promila
Singh

E-mail

[email-masked]

Phone Number

(91) 9990995384

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

I found
Blurb 4, the most appropriate in this scenario. There are multiple reasons
selecting this Blurb.

First of all, the opening of the first sentence is  ensuring and guiding the
customer in a positive manner.

Secondly, the mail is answering the customer&#039;s query in an appropriate
manner by asking about the address where it should be delivered and also
promoting our brand to the customer.

Thirdly, advising the customer to alternate his address.

Fourthly, for his ease, by providing the link the customer can track his
order.

Lastly, guiding the customer in his case as he is staying at the hotel.

Additionally, he should have closed the mail stating that all the queries has
been answered and wishing the customer to have a good time at Lady Gaga
concert.

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is to acknowledge the customer's concern
and framing the email positively. Additionally, provide the steps which are easy
to use for the customer.

Whereas, a great customer service is to answer all the queries of the customer.
Moreover, never to say No to the customer. It should also be written in a
coherent way.

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