Subject: Re: LSM Joining Case Test - Nitin Kumar Gautam
From: Nitin Kumar Gautam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 24 Oct 2020 06:47:45 -0400

LSM Joining Case
Test

Name

Nitin Kumar
Gautam

E-mail

[email-masked]

Phone Number

(0) 8920701255

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

All the
relevant details with proper guidance is provided by the customer care executive
so that the tickets will be delivered exactly to the address provided by
customer and specifically on time.

What according to
you is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Meeting Expectations vs Exceeding
Expectations

One of the first things to evaluate is the difference between meeting vs
exceeding customer expectations.

If you can meet a customer’s expectations, wonderful. They came to you for a
particular product or service and got what they were looking for. Expectation
met.

But, exceeding expectations is the true gold star.

Exceptional Customer Service Meaning

Take a look at some examples of what it would look like to exceed the call of
duty:

Going above and beyond the initial project scope.

Finishing ahead of schedule.

Sticking around to make sure the customer knows exactly how to use the product
they purchased.

Providing goods and services at a reasonable price, which creates significantly
more value for the consumer – everyone loves feeling like they got a “good
deal.”

Resolving Problems the First Time

Another key component of outstanding customer service is resolving problems on
the first try.

If you’ve ever been on the phone with a customer service rep and had to be
transferred to someone else, you know why this is crucial. The more hands a
problem has to be passed through before it’s solved, the more unhappy the
customer is likely to be.

What’s the difference between good vs great customer service when it comes to
dissatisfied clients?

Good customer service reps will get the problem solved eventually. Great
customer service reps will get it solved immediately, doing everything they can
to remedy the problem at hand.

Focusing on the Holistic Experience

Businesses and employees who offer good customer service will ensure problems
get addressed. Those who provide great customer service will do more than fix
what’s broken. They will work diligently to make the entire customer
experience as positive as possible.

There are lots of ways that one can do this. The questions you ask, the
promptness with which you solve the problem, the type of language and tone you
use while communicating to the customer or client, etc.

Professional interactions that make the customer feel special can be the
difference between a good or great customer service experience.

Adding a Personal Touch

Great service providers also differ from good customer service providers because
they personalize their communications. They find a way to connect with the
customer on a more personal level.

You can edit this submission and view all your submissions
easily.