Subject: Re: LSM Joining Case Test - Happy Vardhan
From: Happy Vardhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 24 Oct 2020 04:28:19 -0400

LSM Joining Case
Test

Name

Happy
Vardhan

E-mail

[email-masked]

Phone Number

(+91) 9310387826

Which blurb would you select?

Blurb 2

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

Because the
customer is very excited to be in Lady Gaga event and leaving for the event in
2days. Also, he wants the event ticket in the hotel.

What according to
you is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Conceptually, the main difference between
providing “good” customer service and delivering “great” customer
service is that, in the former, you are probably only barely keeping your
customers satisfied; while in the latter, you are not only keeping them
satisfied – you are also keeping them loyal!

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