Subject: Re: LSM Joining Case Test - Priyanka X
From: Priyanka X <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Oct 2020 12:17:23 -0400

LSM Joining Case
Test

Name

Priyanka
X

E-mail

[email-masked]

Phone Number

(110065) 9891503243

Which blurb would
you select?

Blurb 1

Please advise why you
would select this blurb and if you would add any information tothe blurb
selected. If you would amend the blurb, please write the
additionalsentences.

I've selected this blurb because as being a
customer service representative, my language should be like this (happy and
courteousvoice).This makes the customer feel and assure that they and their
satisfaction is important to us.Our way of communicating and convincing power
affects the behaviour of our customer .

What according to
you is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service

-handling customer queries

-maintaing all products for customer needs

-wishing and addressing them.

Great customer service

-handling customer queries and solving that as son as possible. It makes the
customer feel valued.

-interacting in courteous and in friendly manner.

-addressing and wishing them with happy face and letting them know that they're
always welcome with our behaviour.

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