Subject: Re: LSM Joining Case Test - Kajal Negi
From: Kajal Negi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Oct 2020 09:25:29 -0400

LSM Joining Case
Test

Name

Kajal
Negi

E-mail

[email-masked]

Phone Number

(91) 9319407020

Which blurb would you select?

Blurb 1

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

According
to me Blurb 1 is most appropriate as Customer Support is providing the client
with an authentic and clear picture. The CSR has provided customer an assurance
that his/her matter is taken under consideration which shows the company
sincerity over its customer. The CSR has also rechecked the details with the
customer to avoid any confusion in the future whereas he/she has also gained
customer acknowledgment by saying 'I hope this answers your question '.

Few points I would like to add are :

An Empathy Statement like : I understand you must be worried or anxious
regarding the tickets.

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

In good customer service, a CSR only answer the question that
is asked by the customer without making an extra effort but In great Customer
service a CSR prob through the situation, Shows some empathy, Take the customer
acknowledgment, and Listen to the customer carefully and let customer speak
first.

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