Subject: Re: LSM Joining Case Test - Ranjeeta dash
From: Ranjeeta dash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Oct 2020 08:52:32 -0400

LSM Joining Case
Test

Name

Ranjeeta
dash

E-mail

[email-masked]

Phone Number

(+91) 7991909090

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

I think
blurb 4 is right answer because every customer want to flexibility and better
service .

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

The main difference between providing “good” customer
service and delivering “great” customer service is that, in the former, you
are probably only barely keeping your customers satisfied; while in the latter,
you are not only keeping them satisfied – you are also keeping them loyal!

One of the first things to evaluate is the difference between meeting vs
exceeding customer expectations.

If you can meet a customer’s expectations, wonderful. They came to you for a
particular product or service and got what they were looking for. Expectation
met.

What’s the difference between good vs great customer service when it comes to
dissatisfied clients?

Good customer service reps will get the problem solved eventually. Great
customer service reps will get it solved immediately, doing everything they can
to remedy the problem at hand.

Businesses and employees who offer good customer service will ensure problems
get addressed. Those who provide great customer service will do more than fix
what’s broken. They will work diligently to make the entire customer
experience as positive as possible.

Great service providers also differ from good customer service providers because
they personalize their communications. They find a way to connect with the
customer on a more personal level.

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