Subject: Re: LSM Joining Case Test - Rajeev Shama
From: Rajeev Shama <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Oct 2020 08:42:30 -0400

LSM Joining Case
Test

Name

Rajeev
Shama

E-mail

[email-masked]

Phone Number

(91) 7982072094

Which blurb would you select?

Blurb 1

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

First of
fall I would select the first blurb because customer would be satisfied by
reading all those lines which are mentioned in this burb. As far as i am able to
get from his email that he is feeling so worried because the event where we
wants to go is too near to come so i want to ensure that the tickets which were
booked by him earlier will be delivered on time or not. Then If i got a chance
then I would choose blurb one as it has all lines which can satisfy a customer
need except one which i would like to add up. It also should be mentioned that
*please sir. May you send your hotel address ? so that we can easily get you on
time and deliver your tickets*. That’s what I had added in blurb one if I
would have got a chance.

What according to you is the
difference between good and great customer service. (Explain in 4 - 6
sentences)

Good service means where customer feels happy and
great service means where customer gives good wishes to company because she/he
was treated well and all their queries were solved in a very well way. They feel
like flattered and also tell others so that it’s also good for company.

You can edit this submission and view all your submissions
easily.