Subject: Re: LSM Joining Case Test - Arpit Khare
From: Arpit Khare <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Oct 2020 08:39:19 -0400

LSM Joining Case
Test

Name

Arpit
Khare

E-mail

[email-masked]

Phone Number

(+91) 9170714554

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

I selected
Blurb 4 because it is the relevant answer for the question, the customer asked.
Customer is asking whether the ticket can be provided to the hotel or not and
reply for the question is yes and asking for the new address.

What
according to you is the difference between good and great customer service.
(Explain in 4 - 6 sentences)

1. Good customer service is a
service where we just provide the solution for the question customer asked but
Great service is the service where we provide solution and suggestions as
well.

2. Good service is where we just provide services to the customer but great
service is where we understand the customer's need and then we provide them the
service which will be best for them.

3. Great service is where we just not forget the customer after availing our
services, timely we also call or email them to ask about our services whether it
is good or customer wants some additional benefits but Good service is where we
don't follow up with the customer after availing the service.

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